About HealthShare NSW
HealthShare NSW is a statewide organisation of more than 6,000 employees, originally established as Health Support Services in 2007 to deliver more efficient support services for NSW Health.
HealthShare NSW is the largest public sector shared services model in Australia, with an annual operating budget of more than $800 million.
The majority of HealthShare NSW employees (approximately 90 per cent) work in frontline roles, directly supporting patients and people living with disability through the provision of food and linen services, and the supply of disability services and equipment through EnableNSW.
Statewide services provided by HealthShare NSW include:
- Procurement and Logistics including warehouses
- Human Resource Services such as payroll, employee support and recruitment
- Financial Services such as accounts payable, accounts receivable, general ledger and reporting
- Food, Linen and Hotel services
- Clinical Information Access Portal (CIAP)
- EnableNSW, which assists people with a disability to live and participate in the community
- Project management of corporate projects.
The mission of HealthShare NSW is to support the delivery of patient care through the provision of state-wide services, and to be responsive to the needs of hospitals, clinicians and health managers working in the State's public health system. These state-wide services must offer value for money solutions which are innovative and operationally effective, ensuring the best utilisation of health resources.
HealthShare NSW has worked to transition staff and processes from outdated local structures to a modern shared service environment. This has left the organisation well positioned to pursue further efficiencies and to capitalise on the economies of scale that HealthShare NSW provides. While it will take time to harvest all the dividends of a shared services model, early gains are apparent, with annual recurrent savings to date in the order of $50 million per annum.
HealthShare NSW continues to work closely with Local Health Districts and Health Agencies to build a framework for meaningful customer involvement in all stages of service planning and delivery, and plans to establish a Business Performance Unit to help measure service performance in more effective and transparent ways.